“Q also uses generative AI to understand and capture the semantic information which makes your business unique. As well as indexing the data from these sources,” said Matt Wood, vice president of AI at AWS. This includes understanding the core concepts, product names, organization structure, all the details that make your business unique. “Once connected, Amazon Q starts indexing all of your data and content, learning everything there is to know about your business. The recipe seems very similar to Palo Alto-based startup Glean’s assistant, dubbed Glean Chat. Support for over 40 applications and services are supported out of the box. In order to use Q as an assistant for business applications, enterprises need to configure the generative AI assistant by connecting it to existing data sources, which can include AWS' S3 storage service as well as applications from vendors including Salesforce, Microsoft, Google, and Slack. It is accessed via a browser and web interface - in other words, it's a web-based application. Amazon Q as a generative AI assistant for business applicationsĪmazon Q, as a generative AI assistant for business applications, can be used to have conversations, solve problems, generate content, gain insights, and take action by connecting to your company’s information repositories, code, data, and enterprise systems, the company said. Amazon Q, which builds on AWS’ data and development expertise of 17 years, can be used by enterprises across a variety of functions including developing applications, transforming code, generating business intelligence, acting as a generative AI assistant for business applications, and helping customer service agents via the Amazon Connect offering.

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